Why Partner with Bay Harbor Professional Services?

Because of what we can deliver:

  • Our Bay Harbor pool of quality, in-house trained professionals available on demand
  • Continuity of resources with industry-leading employee retention
  • Unique Managed Services solutions for building a team to meet your quality, cost and service goals
  • In-house training and thorough client-specific on-boarding so our associates are highly productive from the start
  • On-shore expertise with off-shore pricing
  • Conversion of staffing framework without service interruptions
  • High-quality execution with real business results

We’re not only experts in staffing skilled IT consultants, but we’re also experts in the IT industry. We’ve been in your shoes. We understand the challenges you face, and we have the creative solutions to help you get the results you want. Plus, we’ll provide knowledgeable, honest counsel along the way.

Bay Harbor Professional Services provides solutions to get you the results you are looking for. Leveraging our deep experience in building and leading IT infrastructure strategies, we are pleased to be a one-stop partner capable of getting you back to the basics while balancing costs, quality and service to meet your specific needs.

Our Managed Services Model

We take a very thorough approach with our Managed Services model:

  • We provide tools to help clients understand how their current resources, methods and processes compare to industry standards.
  • Before assigning resources to a project, we can conduct a formal assessment to fully understand the needs of our clients and ensure we provide the right solutions.
  • We develop a clear interaction model and escalation plan so clients understand their points of contact.
  • Experienced onsite leadership provides early warning support for associates and rapid escalation for clients.
  • Clear metrics and regular, ongoing reporting show what we are delivering.
  • We proactively look for ways to ensure quality, show continuous improvement and avoid service interruptions.
  • Our industry-leading retention rates and Rollover Advantage Program ensure continuity of resources on a project.

We specialize in specific services and skills including:

  1. Project Management and Project Coordination
  2. Business Systems Analytics
  3. Quality Assurance Testing
  4. Executive Advisory Services